Privacy Policy

Effective Date: September 1st, 2024

Protecting your private information is our priority. This Privacy Policy applies to www.exploremosaicgetaways.com and governs how Mosaic Getaways (“Mosaic,” “we,” “us,” or “our”) collects, uses, and protects your data. By using our website or booking a stay through our site or third-party platforms, you consent to the practices described here.

1. What We Collect

We only collect personal information you choose to give us. This may include:

- Your name, email, phone number, or mailing address
- Guest details when you book a stay (dates, party size, preferences)
- Payment info (handled securely via trusted third-party processors)
- Communication records or reviews
- IP address, browser data, and other technical details (see section 6)

You may be asked to provide personal information when:

- Booking a property
- Signing up for newsletters or offers
- Contacting us via our site
- Responding to a survey or submitting feedback
- Interacting with smart tools on our website or third-party platforms

We may also collect non-personal and usage data automatically to improve our service and website functionality.

2. How We Use Your Information

We use your information to:

- Confirm bookings and send stay-related updates
- Provide quality guest service and support
- Improve our offerings and user experience
- Send relevant promotional emails (you can unsubscribe anytime)
- Comply with legal obligations
- Respond to inquiries or follow up on service requests

3. Sharing Information

We never sell or rent your personal data. We may share data with trusted partners solely for business functions such as:

- Payment processing
- Email delivery
- Customer support
- Website analytics
- Guest experience automation

All third-party providers are required to keep your information secure and use it only for the services we request.

We may also disclose personal information if required to:

- Comply with legal or regulatory obligations
- Protect Mosaic Getaways’ rights, safety, or property
- Act in urgent situations to ensure guest or public safety

4. Data Security

We take data protection seriously. We use SSL encryption, secure payment gateways, and access restrictions to safeguard your information. While no online system is 100% immune, we work diligently to protect your data from unauthorized access or misuse.

5. Your Rights

You have the right to:

- Access the personal data we hold about you
- Request corrections or deletions
- Opt out of marketing communications
- Withdraw consent at any time

To make a request, just email us at [email protected].

6. Automatically Collected Data

When you browse our site, we may collect technical data such as:

- Your IP address
- Browser type
- Access times
- Referring website address

This helps us monitor site performance, diagnose issues, and improve functionality. We may use cookies or analytics tools for these purposes.

7. SMS Communications

If you provide your phone number while booking or contacting us, you consent to receive SMS updates related to your stay, booking status, or Mosaic-related promotions.

- Messaging frequency may vary.
- Message and data rates may apply.
- You can opt out at any time by texting STOP.

We never share or sell your phone number or SMS data with third parties.

8. Children Under 13

Our services are not directed to children under 13. We do not knowingly collect personal data from anyone under that age. If you are under 13, please have a parent or guardian use the website on your behalf.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations. If we do, we’ll post the new version here with the updated date. Continued use of the site after changes means you agree to the revised policy.

10. Contact Us

Have questions about this policy or how your data is used? We’re here to help:

Mosaic Getaways
[email protected]
845.572.0317